I filed a support ticket 5 days ago regarding the problem I posted about in this thread. I still haven’t gotten anything more than the auto-response.
Five days without a response seems unreasonable to me, but maybe I’ve got unreasonable expectations. Is this normal? Is there some trick to getting TE to respond to a support ticket?
indeed. stay focused, attach a video and be kindly.
they’ll show up 
I wouldn’t bet on it. My partner has been waiting a couple of years on a response about a PO she bought.
CB
Well I finally got a response … asking for me to send a video, which I included in my support request and forum post. 
Must be a bot. Hopefully a human looks at it soon. 
i heard if u say JASPER in a mirror 5 times that helps 
Good idea 
In my experience they answer, but very slow 5-7 days.