I heard a lot about TE support being horrible, so I just wanted to post this and say that it only took about 48 hours to complete the whole process. I contacted them on Wednesday via e-mail, and after a few e-mails back and forth, I now have my shipping labels printed and ready to go for a replacement on both items.
Hopefully I get a good working unit. I’ve heard stories of people swapping multiple OP-Z units and still getting double trigs.
Any idea on how long the return process usually takes? I am guessing it will be at least a few weeks since it’s shipping international.
On a side note, a brand new Elektron Digitakt should be arriving today in the mail for me, so that should be an awesome replacement for the OP-Z while it’s getting RMA’ed, and a good addition to my overall setup once my OP-Z gets back.