My Op-1 will not work without attacking it with the usb

OP-1 Help
#1
Hello to all
Today I received the Op-1 and already at the start it didn't turn on without using the usb cable. So i have used it for an hour attached to the charger. However when i took of the wire i stopped working. I left it charging 4 hours and still nothing, no signs of life without attacking the current.
So basically is not charging the battery.

Any tips? t

thanks
#2

…maybe try a factory reset. hold com button when you start the unit. follow on screen instructions. :slight_smile:

#3

…if you press and hold the info button when it’s attached to the usb cable it should show you the current loading state near the on/off switch. via the LED’s.


another Option is the USB option. when the OP-1 is turned on press shift+com then number 4 under the screen and turn the blue encoder. it should not show the red X. when its a green bolt, everything should be fine.

…welcome to Operator-1.com :slight_smile:

#4

Thanks for the aswer, i have done both of these steps already, it doesnt change the situation. It could be a problem of the machine itself?

thanks

#5

…hhmm yeah of course. is it a new device? then send it back if not you can try to reinstall the actual OS.


sometimes the OP-1 needs a bit of sleep like humans do, attach it to the plug, go to bed and hopefully it’s working again.

#6

I was having all kinds of weirdness with mine not turning on and a fresh OS install did the trick.

#7

Attacking with a usb could be a little rough. Try attaching it :wink: Also maybe make sure that the charging function while turned on and plugged in is on.

#8

Use the cable supplied by TE and hook it up to a computer that is turned on. Then in the options screen, check that USB charging is enabled. Then turn the OP1 off and leave it to charge for a few hours. If it still won’t work afterwards, send it back to TE.


#9
Use the cable supplied by TE and hook it up to a computer that is turned on. Then in the options screen, check that USB charging is enabled. Then turn it off and leave it to charge for a few hours. If it still won't work afterwards, send it back to TE.

I would even say a whole night : when the battery is totally empty, it takes some time before it can get to full charge again.

If after a night it’s still KO, then send it back to the dealer…