My OP-Z has the dodgy keyboard membrane problem chronically. It started by just happening occasionally - you’d get the odd double-trig when you pressed a key, and then gradually over time it got so bad it became pretty much unusable.
Unfortunately I bought it 2nd hand on eBay to save myself some money, and TE famously don’t honour warranties once something becomes 2nd hand, so they wouldn’t replace it and they explained I’d have to pay for the repair, but… as it was still technically under a warranty I’d have to wait for the current warranty to expire at the beginning of November before I could post it to them to replace the keyboard membrane. I found this quite annoying, that I had to wait for a warranty I couldn’t use to expire.
Anyway, so when November finally rolled around I contacted TE again and they told me that they now have a new third party service centre called SCS in Germany (https://www.servicecenter-siedler.de/en/) and that I should get in contact with them. So I contacted SCS to ask how much it would cost for them to replace the keyboard membrane. They said that I’d have to post it to them to give me a quote. Before I posted it I quizzed them as to whether they could replace the keyboard membrane and if they had the part in stock. They replied saying yes and that they had all the parts.
So SCS have had my OP-Z since about 7th November after a couple of chases from me get back to me on the 29th November saying “it turns out that the keyboard is not available yet, so I´m currently investigating with Teenage Engineering for spare part price and delivery time.”
Yes I do regret buying the OP-Z secondhand, but I’m just pissed-off at how things have gone and I really miss it… I really like the OP-Z and I want it fixed and back again.
Before the keyboard got really bad I took it on a long train journey to the beach just by myself and basically spent the whole day making nice wonky ambient music. I do miss it.
To the site admin: Thanks for creating this SoapBox space. It seemed like the right kind of place to put this story.