Does anyone experience occasional audio drops when playing sequences on using the OP XY?
I haven’t found a perfect way to replicate this happening, but it happens each time I use the device, sometimes more than once during a session. At first I thought it only occurred when I was on the mixer screen, but it appears to be happening no matter what. It’s also not necessarily caused by CPU overload, because I’ve also heard it happening when no CPU icon was visible on the load screen.
I recorded some audio examples of this happening. I made sure there was no further I/O going on, so there’s just one single audio cable going from the XY into an OP-1 for recording, no external power, no USB, no MIDI. Also notice that the last two are a XY factory presets, the last one after doing a full device reset, to rule out my own sample library being the cause.
Factory preset (the glorious “Ask Why”)
Same factory preset after doing a full device init
I thought that would probably be it, but I also heard it occurring when this icon wasn’t shown at al, for instance when playing the “Ask Why” factory song.
You might be on to something there! For testing purposes I made a version of the demo song with limited voice allocations that I played though from beginning to end quite a number of times now, because at some point this song always had drops before. Ever since I tried this, the issue hasn’t occurred. And when I play the original, I just have to wait (sometimes do a few reruns) before the glitch eventually happens.
Keeping my fingers crossed, because the cause is hard to pin down. But thanks a lot for this suggestion!
No luck, I’m afraid. Here’s an example after assigning just one single voice to each track, running the simplest ever sequence on track 1, and still I get an audio glitch.
I’ve not had a chance to listen but I get sound drops when I have a synth sound that has a lot of noise with filter resonances and the compressor is on. Maybe that?
Thanks for your suggestion! In my experience it isn’t specific to any sound or setting. It can occur anytime unexpectedly, and up until now I haven’t yet found a way to trigger it specifically. I even tried timing it to see if it occurs in regular intervals.
Experiencing this too! Did anyone find a solution or a reason that this is happening? Was it happening for anyone on earlier firmware versions (I’m on 1.1.4)? It seems to be pretty random for me also, but maybe it increases in frequency the longer I’m using the OP-XY. It could be correlated with the complexity of the sequence I’m programming, but I haven’t been seeing the CPU icon at all…
Pretty frustrating as it takes me out of the moment, makes bouncing the audio into a DAW much more difficult and performing live becomes pretty much impossible.
Too bad you’re having issues. In the end, my XY turned out to be defective. The giveaway was when recording audio simultaneously over the audio out and the USB out: the audio out had a clear audio drop, the USB out didn’t. TE confirmed it was probably caused by a defective chip.
I sent the device back to the retailer, it will probably be replaced under warranty. Still awaiting the decision.
It’s a nasty issue for sure. It took me quite a while to even figure it was caused by the device, and not my headphones. But the circumstances of the issue happening don’t have anything to do with CPU load or complex sequences. I thought so myself at first, because it feels like CPU overloading, but that’s not it. It’s just totally random.
I would suggest trying to record a session both over audio out and USB. If the audio out has glitches while USB doesn’t, it might be the same device malfunction.
Feel free to reach out to me if you have further questions! I’d be glad to assist.
Wow you nailed it - just tried recording the USB and the analog audio out and only got the dropout on the analog side. Thanks for the guidance! I guess it’s warranty claim time… Anything specific you recommend telling the retailer or TE to identify the issue?
It’s a difficult issue to reproduce, and can easily be dismissed by the retailer when doing a quick off the cuff inspection of the device. So my advice would be make a couple of audio or (even better) video recordings of the glitch happening and include those when contacting customer service. Preferably also do a factory reset, to rule out your own sample library or device settings being the cause.
TE have proved to be very helpful in my situation, so I’d contact them as well, even though ultimately they will refer you to the retailer. And you might even mention that the issue appears not to be limited to your device alone, this will make for a stronger case.
My case is resolved in the end. The audio glitch was caused by a hardware malfunction, and yesterday I received a replacement OP-XY under retailer’s warranty. Couldn’t have wished for a better outcome.
