Just purchased my OP-1 a few days ago, and the 5th white keyboard key from the right (the A key) doesn’t register as soon as the key depresses (like all the other keys). It requires some extra pressure before it will make a sound. This is very frustrating when trying to play, as it only registers ~50% of the time. I emailed Teenage Engineering and they replied quickly sending the ifixit.com link with cleaning / replacing keycaps.
I have a similar problem with two of my keys and it looks it will cost me about $140 USD (w/o warranty). They seem to be inconsistent to my replies and others as well, but I’m sure they’ll get back to you by next week.
they should have used buckling spring keys it would never have happened… or cherry at least. no way am I paying anything to get this fixed/replaced… not even shipping… I hope they don’t try to suggest it.
TE doesn’t handle warranty themselves unless you bought it from them, just FYI. I don’t know that they have a repair center in Australia, either, so you might be instructed to have it repaired by the retailer, who may have to ship it off to Sweden o.O
The retailer told me to contact TE. Annoying situation.
Sorry to hear about that. The retailer is fine with selling faulty products, then? Can you please tell me the name of this retailer so I can boycott them forever?
Well to be fair, they were sold the faulty product by TE… I agree that it isn’t an ideal situation for anyone. I’ll wait a few more days before trying to escalate things.
Update if anyone is interested:
wow, that totally sucks that they wouldn’t let you exchange it. Really hope this isn’t common in Australia as I’ll be living there in a year o.O
I told them I want a 1 for 1 replacement, but they just keep telling me to send it back and “we will work things out from there” and dodging saying that they will give me a replacement. I feel like their plan is to get it back, then just make me wait while they go through an RMA with TE. Hopefully they do send a replacement instead. But I’m not confident. Sigh… OP-1 why weren’t you born perfect
can’t you return it. and buy it somewhere else?
So, basically, they are selling it without a warranty, because they want you to pay for the shipping. Do you have a consumer rights hotline or something? If you do, give them a call.
I called the consumer rights and they said that it’s my responsibility to pay return shipping unless the cost is “too high”. What does that even mean?Typical vague Australian law…
Update on the situation:
Got an email 2 days ago saying I would have word on a replacement in 24 hours. Didn’t get any word. So I called up asking about it and get a very uncertain sounding “it will be sent out later this week” … I asked if it was definite, and why they couldn’t send it earlier? He said “you sound like you like to argue” then went on saying I could be waiting up to a month if i was dealing with the manufacturer . I said it’s his responsibility as a retailer to give a replacement and deal with the manufacturer, not mine that he can’t just make his own rules, and then he just said “I’m hanging up, bye bye”. It was ridiculous.
Never buy from these guys.
sounds kind of crazy…
fucking wow @TimBills. definitely wont be shopping there after i move.