I can't do the backup OP-1 to my laptop (windows 10) using the DISK function connecting USB

Dear All,

I asking in this forum because I haven’t any more resources to try to solve this issue. I have sent a ticket to TE and my local distributor in Spain. So, this is the issue:

When I try to transfer the files from the OP-1 by performing the procedure 8.15 Backing up your files in the manual:

The computer detects the disk, but when I drag the files it keeps processing indefinitely with 0% progress.
The features of this computer are those of an HP OMEN that I bought in 2019 (some features attached down, I can’t attach the dxdiag file on this forum)

Video that what happens with HP OMEN laptop

However, with a Samsung R530 from 2010 (another laptop) I have been able to perform the operation successfully. But, I want to work with the HP OMEN because that’s where I have installed DAW and it’s the machine that supports it better and normally I work.

Video that what happens with SAMSUNG R530

So far, all of these checks have been done

  • Different cables with USB mini-B terminal have been tested but OP-1 is only detected by the laptop using the original cable. I don’t know why.

  • I have entered the device manager and I have tried to update the driver of the USB device that appeared with an exclamation mark (it appeared when connecting the OP-1 to the PC). Windows has proceeded to update with the latest Windows 20H2 update. Later, the driver of the device that appeared when connecting the OP-1 is updated and in the device manager the exclamation mark disappears, but it does not solve the problem.

  • The procedure to format the internal disk of the OP-1 has been executed. It hasn’t worked

  • The latest firmware version #234 has been reinstalled again on the OP-1 device. It hasn’t worked.

  • I have tried to perform the same operation with an HP Pavilion x360 laptop manufactured in 2021, but I have not been able to solve the problem. Attached diagnosis file to observe features of this laptop. (features of this laptop down)

  • I have tried to disable the entire Windows antivirus security system and run the operation. It hasn’t worked.

  • I have entered the BIOS menu, advanced configuration and I have put the USB in LEGACY mode. It hasn’t worked either.

  • I have entered the HP drivers page to search for the latest driver update for USB, but entering the serial number of my laptop, it does not appear, or I have not been able to find the specific one that I need. Or, for USB devices, the message the laptop provides is that it already has the latest driver installed.

  • Finally, I have opened a thread in the HP community for a solution, and they suggest that I connect the OP-1 through a USB-C type input that the laptop has. I have done it through the thunderbolt port on HP OMEN Laptop, but it still does not work. Here is the link to the thread.

It is very frustrating that the OP-1 does not have compatibility with current devices with windows 10. At least on my two hp laptops from the year 2019 and 2021.

Please, any can help me?

HP OMEN features:

System Information

  Time of this report: 5/16/2022, 22:54:28
         Machine name: LALOCOMOTORA
           Machine Id: {9A6DC0EF-F0EB-4FAB-B833-1A2B30B0F462}
     Operating System: Windows 10 Pro N 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
             Language: Spanish (Regional Setting: Spanish)
  System Manufacturer: HP
         System Model: OMEN by HP Laptop 15-dc1xxx
                 BIOS: F.22 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
               Memory: 32768MB RAM
  Available OS Memory: 32644MB RAM
            Page File: 8668MB used, 183974MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 120 DPI (125 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
  Display Tab 3: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

       Card name: NVIDIA GeForce GTX 1660 Ti
    Manufacturer: NVIDIA
       Chip type: NVIDIA GeForce GTX 1660 Ti
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_2191&SUBSYS_8574103C&REV_A1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 22312 MB
Dedicated Memory: 5991 MB
Shared Memory: 16321 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.304688,0.605469), Blue(0.150391,0.054688), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD05FE
Native Mode: 1920 x 1080(p) (143.998Hz)
Output Type: Displayport Embedded
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_bf14d314a88aec48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_bf14d314a88aec48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_bf14d314a88aec48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_bf14d314a88aec48\nvldumdx.dll
Driver File Version: 30.00.0015.1179 (English)
Driver Version: 30.0.15.1179
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/02/2022 2:00:00, 1058432 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-62D1-11CF-1777-7BA50EC2D335}
Vendor ID: 0x10DE
Device ID: 0x2191
SubSys ID: 0x8574103C
Revision ID: 0x00A1
Driver Strong Name: oem51.inf:0f066de3d3e20901:Section078:30.0.15.1179:pci\ven_10de&dev_2191&subsys_8574103c
Rank Of Driver: 00CF0001

SAMSUNG R530 features


System Information

  Time of this report: 5/16/2022, 23:01:26
         Machine name: DESKTOP-1BJGD2I
           Machine Id: {BBD557C1-C5B6-497B-A84F-171E5F23EAEF}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
             Language: Spanish (Regional Setting: Spanish)
  System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
         System Model: R530/R730                  
                 BIOS: 06JD.M021.20100628.KSJ (type: UEFI)
            Processor: Pentium(R) Dual-Core CPU       T4500  @ 2.30GHz (2 CPUs), ~2.3GHz
               Memory: 4096MB RAM
  Available OS Memory: 4060MB RAM
            Page File: 2189MB used, 3279MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

       Card name: NVIDIA GeForce 310M             
    Manufacturer: NVIDIA
       Chip type: GeForce 310M
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_0A75&SUBSYS_C06D144D&REV_A2
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2489 MB
Dedicated Memory: 459 MB
Shared Memory: 2030 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.620117,0.339844), Green(0.330078,0.605469), Blue(0.150391,0.070313), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: INL0005
Native Mode: 1366 x 768(p) (60.053Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll
Driver File Version: 9.18.0013.4174 (English)
Driver Version: 9.18.13.4174
DDI Version: 11.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 29/06/2015 2:00:00, 17559432 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-4935-11CF-B367-60E01FC2C435}
Vendor ID: 0x10DE
Device ID: 0x0A75
SubSys ID: 0xC06D144D
Revision ID: 0x00A2
Driver Strong Name: oem2.inf:0f066de3ef2420a6:Section036:9.18.13.4174:pci\ven_10de&dev_0a75&subsys_c06d144d
Rank Of Driver: 00DA0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps:

HP PAVILION x360 Laptop fetaures:


System Information

  Time of this report: 5/25/2022, 20:22:29
         Machine name: DESKTOP-BFFP53C
           Machine Id: {0E40FEB7-1A61-402E-A6F7-0CAAFD743B8D}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
             Language: Spanish (Regional Setting: Spanish)
  System Manufacturer: HP
         System Model: HP Pavilion x360 Convertible 14-dw1xxx
                 BIOS: F.11 (type: UEFI)
            Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (8 CPUs), ~2.8GHz
               Memory: 16384MB RAM
  Available OS Memory: 16024MB RAM
            Page File: 8102MB used, 39920MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

       Card name: Intel(R) Iris(R) Xe Graphics
    Manufacturer: Intel Corporation
       Chip type: Intel(R) Iris(R) Xe Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_9A49&SUBSYS_87F4103C&REV_01
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8139 MB
Dedicated Memory: 128 MB
Shared Memory: 8011 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.572266,0.336914), Green(0.349609,0.565430), Blue(0.162109,0.125000), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO403D
Native Mode: 1920 x 1080(p) (60.013Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_941dbad94117aa47\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_941dbad94117aa47\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_941dbad94117aa47\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_941dbad94117aa47\igd12umd64.dll
Driver File Version: 30.00.0100.9864 (English)
Driver Version: 30.0.100.9864
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 20/08/2021 2:00:00, 1481064 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-D909-11CF-0455-90A7AEC2D335}
Vendor ID: 0x8086
Device ID: 0x9A49
SubSys ID: 0x87F4103C
Revision ID: 0x0001
Driver Strong Name: oem97.inf:5f63e5348b96c4a0:iTGLD_w10_DS:30.0.100.9864:PCI\VEN_8086&DEV_9A49&SUBSYS_87F4103C
Rank Of Driver: 00CF0001

Try not using the TB/USB-C port and the adapter, and just use the TE USB cable directly to one of the USB-A ports on the Omen. Gaming laptops are notoriously shit for their driver issues, bloatware, and weird quirks like this.

Hello @scott.manka ,

Thank you very much for your reply. Indeed. Before checking all the above checks, the first thing I did was connect the OP-1 directly to the laptop like any other normal device.

This seems a bit out of my purview then, and prob not an issue someone here can assist with. This would prob be a good issue to post in an enthusiast laptop forum however! I hope you find a solution soon.

Hi, it’s already posted on a laptop enthusiast forum. And it’s also in this forum because at the moment, I have a €1300 useless device that I can’t connect to the laptop where I normally work.
This same device is still selling for €1300 and the truth is that it is not a very pleasant event if it happened on your machine where you work.

Have you tried a different USB cable for the OP-1? A different port?

If the operation works on another computer with the same cable then it’s almost certainly a device driver issue.

You’d probably get better support contacting HP themselves and they’ll send you an application that logs all relevant information.

Wish I could help more but without having physical access to your laptop it’s a bit difficult to resolve this issue

I work in IT, and from the sound of it, it’s definately a driver/core issue with Windows at this point.

Have you tried reinstalling windows? I’ve tried plugging my OP-1 into the Windows 10 computers at work (Mac and Linux only at home) and it works on every single one of them. (build 20H2 to 21H2)

I’d suggest your computer is at fault here. It’s certainly not the OP-1. If you’ve exhausted all other options, reinstall Windows (don’t use HP recovery) USING FRESH INSTALL MEDIA

Here is a link to the media creation tool from Microsoft Directly.

Once you re-install, Windows Update will automatically install all required system drivers. Don’t use the HP recovery tool, as it will download garbage all over the system.

Of course, remember to copy all important files off the computer, as reinstalling windows will reformat the disk by default.