My OB-4 recently met with a bad accident and I am quite devastated. I usually keep it on a high book shelf to keep it safe from my kids, but a heavy cookbook on the shelf slipped and knocked it off. The top has partially came off at the right hand side and it’s pretty badly chipped. The tape function no longer works. The bottom fell off and won’t reattach.
The speaker still works thankfully as does the input and play buttons and radio and disk and input. It just seems to be the tape function that’s broken.
I messaged TE. They said I can post it in for an estimate. They’d said I’d need to replace the top which includes all the electronics, the case and the bottom. Or they offered a discount on a new model
Has anyone had a similar accident and sent back to TE? If so how much did it cost and was there a cost for postage / courier?
Yikes, yeah I would probably take them up on the offer for a discount, pretty generous for any company to do, since it was just accidental damage that wrecked it.
please Upload some pics of the accident and what’s actually build into the OB4
btw I’ve bought a Frekvens 10/20 and it also sounds incredible and def speaks the same design language (still advanced because of line and SUB out sockets)
at this point I would consider to open the case carefully with a guitar pick to reach the inner and then try to rebuild the tape dial, I guess the magnet has dropped or turned around
I’d do what Johnny suggested if you decide to buy a new one.
And although that 15% discount is really decent of TE, you may get one even cheaper via amazon uk (today’s price is £491).
Try holding the input and play buttons for a very long time (30 secs?). This will initiate calibration. It is most likely that the software side of things is working, but your encoders were forcefully moved out of place. Hope it helps!
Ooo I wonder if this will help me, I had to repair my volume knob after a drop, and eeeeevey once in a while it doesn’t act right. I’ll give this a shot.
Well I tried to look at an insurance claim but it wasn’t worth it in the end and would work out too expensive due to excess fees.
I thought it wasn’t worth the risk of opening myself and as most of it is still working. It still sounds amazing and I’ve been playing it lots.
I really miss the scrub and thought that if there are new updates in the future I’d lose out on extra functionality. I mainly use it to listen to music and like playing with the loop a lot and the scrub is useful three. I also play my OP1 through it and kinda wanted to use it for live music in some way.
So after a while of thinking it through I’ve filled in a returns form and I’m gonna send it in to TE for repair work. It’ll cost a bit but hopefully it’ll get fully repaired and I’ll need to be super careful in the future.
I’ll update when it comes back. They said it’d be a week to repair from when they get it. That sounds pretty fast.
another way for you to get back to scratch would be the ortho remote which someone stated is able to control the tape dial remotely when paired with the OB-4
1- put ortho remote in Bluetooth search mode
2- skip to the BT Mode on OB-4
