Losing all work when connecting to my mac

OP-Z
#1

Hi There OP-Z community

I have a big problem and I hope someone can help out.

I recently bought a second hand OP-Z, it’s one of the special editions. I played with it for a week put some songs together, then connected my Z to my mac to put some sample on to it and after dismissing it all my work was lost. It was all set back to the factory content. Bummer. Alright I though, I might have done something wrong. Another week in, new sound, new songs, I thought alright lets back up the Z, cuz I dont wanna lose my work this time again. Connectet to my Mac, Content Mode, Copied all my files to my desktop, disconnected the Z, all my work was gone.
Then I tried to restore my material from the backup I just did, no chance, it was all gone.

At this point I cant work with my OP-Z anymore. It’s not reliable to do anything on that thing, despite I love the workflow and it’s portability.

I contacted TE’s support to ask if the can exchange the unit or fix it. The replyed I need to get in contact with the retailer, I did, but due to the circumstances that I bought the unit second Hand and the guy I bought it from sais this aint his business anymore.

Anyone here that had similar problem?

Thanks for your held

Regards Chreg

#2

Special editions?

#3

Means, I got one of the first batch with wrong printings. And because of that TE calls them ‚Limited or Special‘ Edition.

#4

Ah the first batch. Try it again And do it exactly like descriped in the manual( in the app). It should work.

#5

I followed the steps in the manual, but no…

#6

are you ejecting properly? I would restore the OS, make a factory reset and then put all your things back in place. check the file system within content mode…your backup should overwrite all existing data.

#7

wondering if theres anything info in the error/crash logs that the Z makes when u eject?

#8

I ran into a problem that sounds similar to this situation. Basically every time I connected to the Mac app the opz would go into firmware update mode. Everything was working fine for weeks till one day this started happening. I think I may have power cycled without ejecting…not sure. I definitely did something though because it started going into the firmware update mode during a session that I was loading samples.

So I deleted the mac app and re-installed it…the problem persisted. Then re-installed the latest firmware…no luck. Then I factory reset the opz then re-installed the latest firmware…nada. I think what finally worked is opening the mac app WHILE a pattern is playing on the opz. That seemed break the update firmware loop. Now it works as it should again.

#9

That’s very strange behaviour. Did you contact TE about this bug?

#10

no I didn’t because it is working fine now.

#11

It only works when open the Mac app while playing a pattern, you name that ‘it’s working fine now…’?

#12

opening the Mac app while playing a pattern got it out of that firmware update loop. I only had to do that once. Now I don’t have to have a pattern playing to use the app.

#13

Ahhh, i misunderstood you.