OP-1 Field Output Issue

OP-1 Bug Reporting
#1

My OP-1 Field is only outputting audio to my line out/headphone jack to the left channel.

Plugging in Apple headphones (with the TRRS jack) into my OP-1 Field, it also only outputs to the left channel, and it doesn’t recognize the microphone. The microphone doesn’t switch over to headset. If I plug in regular TRS headphones likewise it only outputs to the left channel. I tried connecting the OP-1 Field to a mixer, and that also only receives the left channel. This is new behavior that I haven’t experienced before.

I read a few suggestions about checking the metronome, but that hasn’t changed, but I did make sure it wasn’t on the PO click track for output. I have tried downgrading the firmware but that doesn’t help either.

Probably not a bug, and likely a hardware issue, but curious if anybody has any suggestions. Though, I’m leaning towards reaching out to TE support to see what they can tell me.

Thanks!

#2

have you tried lightly pushing the jack up or down to see if a better connection can be obtained? Daft I know but it might be worth trying if you haven’t already.

#3

Yeah, tried rotating the headphones, rocking the jack… nothing is moving, so I suspect a ribbon cable came loose or something.