My OP-1 Field’s USB port stop working recently. It’s not detected, no matter what I connect to (midi devices, computer, iPad, TX6 etc.) and with what cables (I’ve tried at least 3 cables, the cable comes with it, tx-6’s and op-z’s cables). I’ve also tried MTP/Disk mode, and factory reset and nothing helps. It charges with USB, but won’t show up as neither audio nor midi device on my Mac.
Has anyone run into the same problem? I’ve already contacted TE supports, but they took 5 days to reply to my initial email. And I’m still waiting for the next email from them
I f do not have any advice - I know from USB-C MacBooks though that USB-C is quite fragile with regard to moisture and ports can get fried fairly easily. OG OP-1 had a removable back panel where you could swap out the ports easily. I never had to do this. But I’m curious as to what the resolution will be for OP-1 Field. Best of luck and let us know how you get on.
So mine just went into TE and a new warranty replacement has been sent out to me.
Apparently it wasn’t repairable. TE didn’t tell me what the problem was, although I can tell you with certainty it wasn’t a defect with the port itself.
I think it had to do with the chipset for the port. Basically mine would charge fine at all times, however:
If connected to a computer it would allow a data connection for several tens of seconds before the data transmission failed. It wiuld stay unusable for a few hours or so. After switching off, waiting hours and trying again, it would work briefly before failing.
I did send my op-1 field back to TE, and they sent me a replacement. Mine might be one of the first few batches and was still in warranty when it broke. They didn’t mention what the problem is, but all the shipping cost was covered. For everyone who has the same issue, I guess the only way is to contact TE.
I don’t know if this is still on everyone’s radar but it’s not the OP, it’s the sh*tty way USB C has been developed and built (or maybe implemented by laptop OEMs and/or t.e.).
Anyway, if you’re on a Mac laptop, especially any M series, always use the first port on the left side. If your cables are labeled on both ends, make sure the label directions match (i.e. the t.e. cable has logo on one side). For me, the only ports that actually work are the first ones on the left side, with the logos both facing down. Regardless of whether it’s an Air or Pro too. I have no idea why this is the case, but hooking it up this way always works, regardless of the mac I’m on. Also holds true for the TP-7.
It’s like the devs behind USB C just wanted to mess with people, of all the USB standards to emerge, C has been an utter nightmare for all. And don’t get me started on power delivery / external monitor support because that’s another whole nightmare.
Welcome to USB C, a complete mess. I wish Firewire had never gone away, it was the best connector ever made and never caused any of these issues (at least with data, not sure if it was ever capable of driving monitors but I know this, if it were, none of us would be struggling like fools, having to return gear). Heck, even A was better at connectivity.
And before you go through the other hassle of contacting t.e., at least give this a try, I’m betting (hoping for all - sending gear off for things like this is zero fun) it’ll work. And please leave a comment if it doesn’t.
