OP-1 freezes - out of ideas

OP-1
#1

Hi
I thought I’d ask here…
My OP-1 has started to freeze. This happens frequently, sometimes after 10 - 15 mins after I’ve hooked it up, sometimes longer. I have updated the OS and done a factory reset. No help. I’m out of ideas.
It doesn’t seem to matter if it’s connected to the DAW via usb or not.

Any ideas? Thanks!

#2

You better contact TE for instructions on how to proceed. I would guess the main logic board needs to be replaced.

#3

Thanks for the reply !
How do you get in touch with them? I didn’t find any contact form or email address, which I think is pretty strange. Customer support should be a priority to any company…

#4

It was pretty easy to find for me: https://support.teenage.engineering/hc/en-us/requests/new