OP-1 missing content folders error

Today I wanted to download some patches for my OP-1, but after I connected it to my MAC, there is no content folder in it. It means I can’t read my recordings and also I can’t download any patches in it.
Also, every time I change it to file mode, it comes with an error, and then I need to upload the system.

My OP-1 OS is 246 and my computer is MAC. I also tried 243 system and Windows computer it still doesn’t work.

I read other users’ articles, it seems like no one has had this situation before. Is there anyone who can help me with that? Thank you so much