OP-1 stuck on load screen

Hey there everyone.

So I have been having some trouble with my OP-1.
1 - the device won’t power up in TE Boot mode. The “com” button works but the device doesn’t power up in that mode.

2 - now my OP-1 crashed and now it’s stuck on the regular load screen.

Not sure if these problems are related but any help would be awesome.