Op-1 will not load boot screen

So I guess I’ll post this here in hope that someone can help

I’ve submitted a support ticket but that was several weekd ago now and TE haven’t even replied once

Here is the text from my support ticket:

I tried to update to the latest 235 firmware this morning. But I can no longer access the TE Boot Screen. When I hold the COM button and power on nothing happens. I can boot up in regular mode and use the OP-1 to make music just fine. No problems. But I can’t get the Boot Screen. Everything is blank.

This is very unusual because the Boot Screen was definitely working just fine some months ago. I’ve used it several times to Factory Reset the device. My OP-1 was bought new and is only about 18 months old and came with OS 225 preloaded. The battery was 3/5 charged before I attempted to enter the Boot Screen this morning. The battery indicator is buggy as hell also. It never reads the correct level even after days of charging.

Since then I’ve tried several more times to load the boot screen, with full battery, near empty battery, let battery fully drain and fully charge again. Still nothing

Has anybody here have any other suggestions? My patience with TE is wearing thin.

Phone them.

Will they answer? Any experience doing so yourself?

International calls can be quite expensive especially if there are long waiting times

It’s just a general rule. People ignore email, but they don’t often ignore phone calls.

You can also use Skype to make international calls.

I had the exact same problem and returned it to the retailer where I bought it. They’ve sent it to TE and I’m waiting to get it back. They’ve had it about a week. I scoured the internet when this happened to me and from what I gather the DSP will have to be reflashed.

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Thanks for this. Gonna contact the retailer ASAP

How did you get on? I’m still waiting for mine to be returned from TE…

Still waiting… shocking customer service

Finally got it back. Approximately 4 months…

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My last post here was April 2nd

I contacted my retailer and sent them my OP1 on the 5th

They sent it to TE not long after. I’ve been talking with the retailer regularly. Every week or so for updates.

There aren’t any. They’ve had no reply from TE since. They said they’ll replace the OP1 if they haven’t heard by next week

So let’s recap

10 week waiting for a reply from TE. When they did reply they said my Support Ticket Logged on their own website somehow “ended up in their Junk email”

Total lies if you ask me. By that time I’d already decided to send it back to retail instead

So all in all I’ve waited about 22 weeks with a broken OP1 and only heard one lie back from them in all that time

That’s worse than bad. It’s total shit

My retailer was in regular contact with me and was constantly giving me updates - apparently TE are very difficult to deal with and communication is severely lacking. I’m happy I’ve got a functioning OP-1 back (I have a feeling it’s a new OP-1 but I don’t know how to check) but as a company they are terrible to deal with. I won’t be purchasing any more from them until it’s clear that they’ve improved their essentially non-existent customer service.

Sorry to hear your troubles.

Yes, once I repair my OP-1, if I ever get a new DSP board from someone (impossible to find now). I will sell it, and no longer by TE products.