I have a new Ortho remote that I just can’t get to pair with my OB-4. OB-4 is running the latest firmware. The batteries on the Ortho Remote are fine, it enters pairing mode, but just won’t connect with the OB-4. I have been able to get it to pair to my iPhone so I know the bluetooth functionality of the remote is working. Any idea how to fix this?
make sure that the OB-4 has a blinking blue LED under bt, this indicates that the OB-4 is in pairing mode. if it isn’t blinking, if you hit input a few times to cycle back to bt, it should enter pairing mode again for about 30 seconds. if the ortho remote is also in pairing mode they should automatically connect
I had the same problem with the Ortho, I was pulling my hair out. The way I finally fixed it was to make sure the Bluetooth was turned on in the Ortho Play App so I paired it with the phone. It works perfectly now. Even when the OB4 has been turned completely off, when I turn it back on the Remote doesn’t even have to be paired again.
Hope you can get it going. I love it now that it works.
@jacobs As an update, I was able to get the remote working following @cnell58’s advice. Basically I had to put the remote in pairing mode, paired it with my PHONE with the Orthoplay app running, then the remote was able to control the OB-4 (but only in bluetooth mode at this stage. If I switched to line in or FM it would not control the volume). Then I unpaired the remote from my phone and now the remote seems to work the way it should.
To further clarify: I did all the pairing and unpairing of the ortho remote with my phone via my phone’s general bluetooth settings.
Posting this here in case anyone encounters a similar issue. It’s a strange workaround, but basically it seems that this is the only way to get the remote and OB-4 talking to each other, which seems to be via the Orthoplay app. Attempting to pair the remote with the OB-4 directly just didn’t want to work.
@FrankC interesting. i can’f figure out a technical explanation of why it works when you do it that way, it really shouldn’t make a difference. but if it works it works.