Ortho remote will not pair with OB-4

OB–4
#1

Hello,

I have a new Ortho remote that I just can’t get to pair with my OB-4. OB-4 is running the latest firmware. The batteries on the Ortho Remote are fine, it enters pairing mode, but just won’t connect with the OB-4. I have been able to get it to pair to my iPhone so I know the bluetooth functionality of the remote is working. Any idea how to fix this?

#2

make sure that the OB-4 has a blinking blue LED under bt, this indicates that the OB-4 is in pairing mode. if it isn’t blinking, if you hit input a few times to cycle back to bt, it should enter pairing mode again for about 30 seconds. if the ortho remote is also in pairing mode they should automatically connect

#3

tried that, they both just continuously blink but don’t pair up

#4

hey @FrankC ,

  • are you able to connect to your OB-4 using orthoplay (using your phone)?
  • are you running the latest OB-4 firmware (you can update using orthoplay)?
#5

Yes to both questions

#6

And is the function Bluetooth autoswitch (in the orthoplay app) on or off?

#7

That function is off. I just tried turning it on to see if that would fix the issue but the remote still doesn’t pair

#8

can you please give me the serial number of your ortho remote to me (here or in pm)?

thanks.

#9

@jacobs serial number is R6CIG19W

#10

@FrankC ok, thanks.

i will send you instructions in pm!

#11

@jacobs firmware update didn’t resolve the problem. Any idea if this can be replaced?

1 Like
#12

I had the same problem with the Ortho, I was pulling my hair out. The way I finally fixed it was to make sure the Bluetooth was turned on in the Ortho Play App so I paired it with the phone. It works perfectly now. Even when the OB4 has been turned completely off, when I turn it back on the Remote doesn’t even have to be paired again.
Hope you can get it going. I love it now that it works.

#13

@cnell58 by “paired it with the phone” do you mean you activated the Bluetooth pairing mode on the OB-4 with the Orthoplay app? Or something else?

#14

@jacobs As an update, I was able to get the remote working following @cnell58’s advice. Basically I had to put the remote in pairing mode, paired it with my PHONE with the Orthoplay app running, then the remote was able to control the OB-4 (but only in bluetooth mode at this stage. If I switched to line in or FM it would not control the volume). Then I unpaired the remote from my phone and now the remote seems to work the way it should.

To further clarify: I did all the pairing and unpairing of the ortho remote with my phone via my phone’s general bluetooth settings.

Posting this here in case anyone encounters a similar issue. It’s a strange workaround, but basically it seems that this is the only way to get the remote and OB-4 talking to each other, which seems to be via the Orthoplay app. Attempting to pair the remote with the OB-4 directly just didn’t want to work.

2 Likes
#15

@FrankC interesting. i can’f figure out a technical explanation of why it works when you do it that way, it really shouldn’t make a difference. but if it works it works.

#16

Hey there! I am having same issues with my Ortho and OB-4. Ortho serial # is R9CKI2EK. Can you send me firmware instructions for updating my Ortho? I can get it to pair with computer and iOS, but no functionality (no volume or play/pause control). I am unable to get the unit o pair at all with OB-4. I’ve replaced batteries, but still no luck.
Thanks, Matt