TE OP1 warranty

I was after a little help or an idea of your experiences. I purchase my op1 from Seattle well I was in the United States. However, I live in Australia. Teenage engineering have responded to my email by saying that I need to send it back to the store that I bought it in order to get a warranty. But this seems unreasonable to me as I’m on the other side of the world to both these places full stop

What you guys think?

When I had to send mine for repair I had to send it back to the shop where I purchased it.
I understand that in your specific case it’s tricky.

You may be able to have the retailer do the paper work and you ship the unit to where it needs to go. Talk to them.

BTW, out of curiosity, what is wrong with your op1?

@eli5 what’s right with it? :’(