Hi, I’ve just stumbled across this forum. I’d like to ask other members what your experiences are with TE support. My OP-1 is dead, I’ve tried all the fixes online but it refuses to charge, power up or do anything really. It also needs two new buttons on the keypad.
On the 18th June I contacted TE support online. A few days later I received the generic reply with some suggestions which I’d already tried. I chased them on the 24th and finally on the 29th June I received an email asking me to complete a return form online which I did. I’ve heard nothing yet.
I know it’s holiday season but the slow response is disappointing.
Has anyone else had similar experiences?