How long do you wait after switching on? The OP-1 takes some seconds until the screen pops up.
Do you switch it on with USB plugged in? Try to disconnect first, then switch on.
Since the Boot Menu shows up, it’s likely to be a software issue.
Or try the old plug-in-plug-out-usbcable-trick. Just plug a few times and wait a little bit in between. It once worked for me.
i recently got a new one too. wont turn on if the usb cable is plugged in. i have to unplug it from usb to turn it on – have you tried that?
I’m afraid I’ve tried all of these per comments I’ve seen, and I’ve left the power switch on for extended periods of time with no success. I’ll try fiddling with the USB cable to see if that jars it awake.
So I did the battery meter reset. Yesterday I ran all the power out of the OP-1 by leaving it on for about 20 hours. Then I put it on the charger and left it overnight. This morning it showed a full charge.
It still will not start. TE finally got back to me in the middle of the night and requested that I make a video for them showing all the steps and what the problems are. I did so, although I find this to be a particularly annoying request. I paid a lot for this thing. $1100 US through my employer so that we could have another tool in our video scoring arsenal. I’ve lost a few days fiddling with this thing to no avail. Now instead of an acknowledgement that there have been issues like this withe OP-1 units, they want me to spend more time making them a video. What I’m particularly perplexed about is the age of this product. It’s
not new - I’d expect that any production issues would be long gone by
now.
Anyone have any other suggestions? Anyone a solid VOODOO practitioner?
Can anyone confirm that 2.18 is indeed the latest firmware?
maybe only slightly comforting, but my OP-1 was dead for a week back in January. No signs of life, besides the faintest pop from the speaker when the power switch was turned on.
What you’re describing is exactly how my unit is acting. However I’ve had no issues getting it to take a charge. I will try cooling it off to see if that makes any difference before I send it back. Got my RMA and Fedex label to do so today.
Have you tried uploading the firmware one more time? Be sure to savely remove the mounted drive from your computer.
JR33D, did you have any luck? Same exact situation here (I made another thread before I saw yours, oops).
@cp1: which firmware version did you from? Have you tried a factory reset?
@motone: I tried every available option from the TE-Boot screen several times, including factory reset. I’ve tried every obvious troubleshooting step possible, as far as I know.
@cp1: maybe TE will send it to you on request…
I did email them, so we’ll see what happens. I would think formatting the disk and loading 218 would work but it has not so far. I’ll post any updates here.
I ended up just doing a return since I bought it from Guitar Center online and was able to just take it up to a local brick and mortar. I may order another, but it seems like a pretty quirky and problematic device for having been in production for so long.
That’s pretty much exactly what happened to me. Uploading the latest firmware roached the device somehow and I couldn’t overcome it via any means. Possibly replacing whatever came on the device with 2.18 corrupted something important.
Reuploaded firmware at least a dozen times successfully (according to the device). Formatted completely and started from scratch four times. Did the factory reset at least a dozen times. Ran the battery totally down and charged back up twice. All for nought. I returned it for a full refund. The point everyone should get from this is: unless you’re certain you have an older firmware on your OP-1, AND if it’s currently working. DO NOT under any circumstance update the firmware.
In the time that’s passed since my last post I was scammed by an ebayer on another OP-1 which I will have to fix via ebay dispute and my credit card company. I also found one at regular retail price and should have that by Thursday. If this one doesn’t work I’m willing to believe that no matter how much I want one I may very well be allergic to the fucking OP-1.
I should add:
Teenage Engineering support was very responsive. The video I sent them helped. They offered to fix the device under warranty if I was willing to initiate the service process through the retailer I bought it from online. They will only directly service something if you pay for the service yourself or under warranty if they sold it to you directly from their store. That was going to take more time than finding another one. After all the smoke clears and assuming the next one works fine, I’ll have saved my company a few hundred dollars. So even though this has been a fiasco (mostly because of my impatience) it could end in a net positive.
For the sake of anyone else having similar issues, here are the two videos I made for TE. Feel free to reference them if you have the same issue after updating to firmware 2.18.