Hi all, I found this forum after posting on the OP1users subreddit.
Video of issue: https://youtu.be/yBzubO5srck
I have been watching videos on the OP-1 for a long time and have been really looking forward to owning this device. Unfortunately in addition to a smashed paper foam case due to the cardboard box it was shipped in having zero bubble wrap inside, one of the buttons seems to be defective and the speaker seems to have some issues as well.
I also sent a support ticket to TE. Does anyone have any experience with how long it takes to get a replacement? For $1,400, I really was disappointed at the quality control and shipping… but looking forward to having a working version.