My op1F orange and grey encoders cracked with minimal use
I can’t believe in less than 6 months this happened
What have you guys done ? What did it cost? How do you prevent this
Thx
same thing here. at first TE replaced my whole unit. but now it happened again and they are sending encoders for free…
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Oh wow, that’s scary. Sorry it happened to you folks.
Mind sharing a picture of what the damage looks like to know what to keep an eye for?
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If you reach out to TE, they should replace them for free. They did that for me. I also asked them whether the manufacturing issue which results in these encoders cracking has been resolved. They assured me it’s been fixed.
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Thanks
Hope the reply
I am indeed! Total newbie, got an OP-1 field just a month ago and I’m still learning loads every day I play with it. This forum has been an absolute blessing to get me from zero to one 
Hope TE is up to the task and they replace your cracked knobs.
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Thanks and welcome
Yeah it’s a rough start but hopefully they do the right thing. I’ll keep you updated
Meanwhile keep pumping out those bangers
Bro that’s a bummer. I’m sure they will fix it but you’ll have to be away from your op-1 for a while.
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They sent me a replacement set
Let’s see what they say about double triggers
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My field is one of the earliest ones. I need to inspect my knobs!
Nice. When I get back to the states, I may have to send my OP-1 field back to TE because the encoders jump around a little bit making it difficult for live usage
They wanted video of the double triggering
I said it’s hard to reproduce (whcih it is because I need to film while using finger drumming) so he suggested I take it to the store for warranty replacement
….Like ??
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you can’t have a friend hold your phone or prop it up with a book or a shoe while you finger drum? or then finger drum with one hand only while holding the phone in the other hand? i’m so confused right now. i don’t see what filming has to do with reproducing the double triggers?
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Idk either - but I’m disappointed with their reply ….(and to reproduce the trigger you would need a top down few of the screen with the keyboard so I can’t get that angle myself no…)
can you take it to the store for a warranty replacement?
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I guess I can ask Guitar center … I wasn’t aware they would do anything beyond the 45 day guarantee but I guess it’s worth a shot maybe?
Almost 3 weeks and I didn’t get the encoders . I emailed them Wednesday to ask what tracking might be if they had anything and no reply …anyone know how long it usually takes for TE to send out replacement parts ?
It seems unless you buy it directly from them they don’t l care about the 1 year warranty …
3 weeks? That sucks.
What country are you in? Sometimes international postage gets stopped at customs and stuff and it might still show up 
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USA…I hope so
I’ll give them till Monday for it either to arrive or to get a reply - if nothing by Tuesday I’ll start another ticket